F.A.Q.s

What measures are you taking to create a safe clinic environment during the COVID19 pandemic?

We are strictly following government guidelines. This includes wearing protective equipment and a stringent cleaning regime between patients. We are also offering the option of telephone and video consultations. Our face to face appointments are spaced out with buffers between to minimise patient cross over and allow time for cleaning.

What happens during my face to face appointment?

From your screening call the Physiotherapist will have a good idea of your condition and possible treatment options. The face to face appointment may involve some tests to confirm your diagnosis and screen for serious problems. You may then need 'hands on' treatment and/or an exercise programme. Physical contact will be minimised.

What does the examination involve?

The physiotherapist may look at your posture and movement and test your joints, nerves and muscles. She will examine the area and any surrounding areas that may be referring pain or be contributing to the problem.

What does the treatment involve?

Treatments are all tailored to your individual requirements. Your treatment may include manual techniques, exercises, pain management strategies, advice, or electrotherapy such as ultrasound.

What should I wear?

In order to assess you properly, you will be asked if you are happy to partially undress If you do not feel comfortable being examined in your underwear you may wish to bring shorts and a sleeveless T-shirt or vest.

What should I bring?

Please bring as little as possible to your appointment to help us with infection control. You do need to bring and wear a face mask.

How long are the appointments?

The face to face part of the appointment will be a maximum of 30 mins.

Is there a waiting list?

The changes we have had to make to our clinics mean that we currently have less available capacity. This may result in longer waits for appointments. We will be able to advise you of this at the time of booking.

Can I bring someone into the examination with me?

To minimise social contact we ask you to attend for your appointment alone if possible. 

Will I be expected to do anything in between treatments?

Yes, your home exercises form a vital part of your treatment plan and need to be done regularly as part of your treatment.

Does a doctor need to refer me?

No we are happy to accept self-referrals but please be aware that some insurance companies will require you to have been referred by a doctor.

Do you take credit or debit cards?

Yes we do have the facilities to take debit and credit card payments. You can also pay by cash, cheque or bank transfer.

Can I claim the cost of my treatment from my medical insurance company?

We are recognised by all major insurance companies, either as Horsham Physiotherapy & Sports Injury Clinic or under our individual names. We recommend that you check your cover prior to your first appointment. You may have an excess or a limit to the number of treatment sessions that you can have.

How is my data collected and protected?

To protect your privacy and confidentiality all personal and sensitive information about you is collected, held and used in strict compliance with the General Data Protection Regulation (GDPR). For further information click here to go to the GDPR page.

How do I make a complaint?

We aim to provide a friendly and professional service from the moment of your first contact with us. If you find that we do not meet this standard please contact Claire Wright or Clare Gibby via email at Horshamphysioclinic@gmail.com