F.A.Q.s
What does the treatment involve?
Treatments are all tailored to your individual requirements. Your treatment may include manual techniques, exercises, pain management strategies and advice,
What should I wear?
In order to assess you properly, you will be asked if you are happy to partially undress If you do not feel comfortable being examined in your underwear you may wish to bring shorts and a sleeveless T-shirt or vest.
What should I bring?
Please bring details of your current medication.
How long are the appointments?
Assessments take up to 45 minutes and follow ups 30 minutes
Is there a waiting list?
We do not have a waiting list and we are usually able to offer appointments within the same or following week.
Can I bring someone into the examination with me?
You are welcome to bring someone with you to your appointment.
Will I be expected to do anything in between treatments?
Yes, your home exercises form a vital part of your treatment plan and need to be done regularly.
Does a doctor need to refer me?
No we are happy to accept self-referrals but please be aware that some insurance companies will require you to have been referred by a doctor.
Do you take credit or debit cards?
Yes we do have the facilities to take debit and credit card payments. You can also pay by cash, cheque or bank transfer.
Can I claim the cost of my treatment from my medical insurance company?
We are recognised by all major insurance companies, either as Horsham Physiotherapy & Sports Injury Clinic or under our individual names. We recommend that you check your cover prior to your first appointment. You may have an excess or a limit to the number of treatment sessions that you can have.
How is my data collected and protected?
To protect your privacy and confidentiality all personal and sensitive information about you is collected, held and used in strict compliance with the General Data Protection Regulation (GDPR). For further information click here to go to the GDPR page.
How do I make a complaint?
We aim to provide a friendly and professional service from the moment of your first contact with us. If you find that we do not meet this standard please contact Claire Wright or Clare Gibby via email at Horshamphysioclinic@gmail.com